GENERAL
The following terms and conditions are valid between you and STAND STUDIO (House of SAKI AB, SE5562912443) hereinafter referred to as “STAND STUDIO” or “we” apply to all use of and orders placed on STAND STUDIO’s webshop www.standstudio.com.
STAND STUDIO reserves the right to revise the terms and conditions at any time. We ask you to read the terms and conditions previous to every order you place in the webshop.
PRICES & FEES
The prices and delivery costs shown on the Website are in Swedish crowns (SEK), Danish crowns (DKK), British pounds (GBP) and European euors (EUR). If your country is part of the European Union (EU), the prices include Swedish VAT at 25%.
Customers outside the EU: Please note, taxes/duties are not included in the price, and may be payable upon receipt. We encourage you to contact your local customs department to get up-to-date and detailed information on any import duties. STAND STUDIO is, under no circumstances, responsible for any import duties.
PAYMENT
A purchase agreement is accepted when STAND STUDIO has sent you the order confirmation email. Please note that the correct email and physical address information is required when placing an order. If an item is out of stock and cannot be delivered, you will be notified in the delivery confirmation where the item stands as not delivered.
Credit Cards
When placing an order using credit cards, your card is debited with the purchase amount once STAND STUDIO has sent you the order confirmation email. We work in cooperation with Adyen that handle all card information; no card information is handled by us. All transactions are encrypted and we have the support of 3D-secure, all for customer safety.
Invoice Payment
Invoice payment is done in cooperation with Klarna and Klarna payment terms apply. Note that orders made with Klarna invoice can only be placed by Swedish residents. Klarna invoice payment is a secure and simple way of making purchases online. You are never required to give your contact information and always able to pay after the order has been delivered. Benefits of Klarna invoice payment include:
· Delivery before payment
· Time of payment-14 days
· Invoice sent by email
· No card information required
· Always 14 days of time for withdrawal in accordance with the distance and home sales law
· Download your invoices from klarna.se
· The possibility for partial payment
Gift cards
When placing an order using gift cards as payment, the card is debited when the order has been delivered. Gift cards can also be used for partial payment in combination with credit card and invoice payment. Please note that gift card payments cannot be added afterwards. In case of returns, the purchase amount will in firsthand be refunded to the gift card. Please note that the gift card will be refunded in maximum to the amount of use when the order was placed. Credit card and Klarna invoice payments are credited after the gift card amount has been refunded.
Please note that one gift card code can only be used once for each order.
DELIVERY
Our goal is to deliver the items to our customers in 2-3 working days. Please note that the delivery time can vary depending on the amount of orders being expedited and other conditions that STAND STUDIO cannot help.
We do not apply partial deliveries. When a customers order is delivered, the purchase amount of the delivered items is debited. Once the items are left for delivery, a delivery confirmation will be sent by email. Whether the order will be sent to a delivery point or directly home appears on the delivery confirmation. A delivery notification will be sent via SMS when your package is ready to be collected at the delivery point. The package can be traced through kolli-id on the web.
Information for UK customers
STAND STUDIO ships your package according to Incoterm Delivery Duty Paid (DDP), meaning that you will not be charged any additional duty costs on your orders or returns.
TRANSPORT
STAND STUDIO sends all packages within Sweden with PostNord MyPack and the rest of Europe with DHL. In case of damaged and lost items during transportation to the customer, STAND STUDIO is liable of incurring costs. Please note that damaged or lost items must be notified to the customer service within a reasonable time (within 1 month). If the item is damaged or lost during the return shipping, you are liable of incurring costs.
NON-COLLECTED PACKAGES
For all non-collected packages a 175kr fee will be debited. The fee corresponds the costs of service fees, return shipping and handling. In case you regret an order and the package has already been sent from us, you must collect the package from the delivery point and send it back to us. If the package is not collected, it will automatically be registered as non-collected and the 175kr fee will be debited. It will always be less expensive to collect the package and send it back to STAND STUDIO.
RETURN
You are entitled to return items within 14 days from the date of which you have received the item. For the return to be accepted the returned item must be in the same condition as when you received it, unused and with all tags still attached.
Customers within the EU: STAND STUDIO offers free returns from all countries within the EU, with the requirement that you use the return label provided from us, and book the return with PostNord (within Sweden) or DHL (all other EU countries). If you did not receive a return label with your order, please contact us.
Customers in the UK: Before making a return you must contact us on [email protected]. Please name the subject line “Return UK” and remember to state your order number, name, address, telephone number, email and which items you wish to return. We will then help you create a commercial invoice and a return label. Without a valid commercial invoice you would have to pay additional customs and duties at the border. All returns should be sent with STAND STUDIO’s recommended return service only.
Please contact the customer service at standofficial.com for returns and complaints by using the attached return forms. For credit card payments, the money will be refunded to your credit card. For invoice payments, you are required to adjust the amount for the return yourself on the invoice sent to you by email.
Note that the free return policy only applies if you use the return label provided by us and return it correctly, according to the instructions on the FAQ page. STAND STUDIO will not pay any additional delivery costs if you return the order to us in any other way.
In case we have sent you an incorrect or defective item, we will of course be liable of return shipping fees.
We adjust the return amount as soon as we have received the returned item. NOTE! That we will not send you a new invoice for a returned item. Use the original invoice for payment. Refund and adjustments of returns will be made within 30 days of when the return has been registered.
STAND STUDIO does not apply exchange orders, new items are ordered on www.standstudio.com.
The return right does not apply for gift card payments. Complaints of potential faults can of course be made.
Please note that items cannot be returned to stores that sell STAND STUDIO.
DEFECTIVE PRODUCTS
If you receive defective product, please notify STAND STUDIO immediately of any material or production faults of the delivered item. This also implies to transport damages. STAND STUDIO follows the rules of consumer law.